I got a nice hand written (remember that?) letter from Richard Reisling today thanking me for putting his great stuff on my blog based on my thoughts about the notes I took from his visit. Well it’s my pleasure – and I’m not done yet! Here goes… What new people need: I NEED DIRECTION. They need someone to have thought about where they go, explain what’s happening with their kids etc. I was walking through Terminal 4 of Heathrow Airport recently and thought, ‘None of this just happened!’ It took SOMEBODY to think how all these people with all these needs, routes, cases, schedules… get around the place. We’re talking about things like signs here. (I just made up a Christian joke about not having signs that make people wonder, but you have to be a charismatic to get that one). TREAT ME AS NORMAL. Like when someone comes to your house. You know how to be hospitable already. Remove the following phrase, ‘Are you new?’ There’s no way to say it without offending someone. Ask instead, ‘How long have you […]
